Preventing & Managing Disruptive Passenger Behaviour

A learning resource for cabin crew to help them prevent and manage disruptive passenger behaviour

This learning resource provides Airline Crew with the knowledge and skills to prevent and manage disruptive passenger behaviour. This will help crew to interact with disruptive or even violent passengers positively, safely, and effectively.

'Preventing and Managing Disruptive Passener Behaviour' provides essential knowledge and skills that empower them to interact with disruptive or even violent passengers positively, safely, and efficiently. As disruptive passenger incidents continue to rise, having well-prepared crew members is crucial for maintaining safety and comfort on board.

This learning resource offers practical strategies that help cabin crew identify early signs of disruptive behaviour and use de-escalation techniques to manage situations calmly. It focuses on proactive measures, teaching crew how to foster a positive cabin environment that minimises the likelihood of disruptive incidents. With guidance on handling a wide range of scenarios, from minor disturbances to severe aggression, crew members will gain the confidence and competence to manage any situation.

SecuriCare offers a comprehensive range of training solutions tailored to preventing and managing disruptive passenger behaviour. Our expertise in delivering training for aviation professionals ensures that your crew receives the most relevant and up-to-date practices in passenger management. By integrating this learning resource into your training toolkit, you provide your crew with a flexible, easy-to-access guide that supports both ongoing learning and in-flight reference, enhancing their capability to maintain control and ensure a safer flying experience for everyone on board.

Available as an e-book