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Managing and Resolving Conflict

Managing and Resolving Conflict

Type Price(s)
Publication +11 (£4.75)
+51 (£4.50)
+101 (£4.25)
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Advice for staff on dealing with difficult and disruptive people

Workers who meet or interact with customers and/or the public can face a risk of harm from workplace hazards due to the nature of their work. These hazards can include verbal and physical threats, even violence. This book is designed to help workers and employers risk assess working conditions and situations that may be encountered and try to provide the safest possible working environment. It also includes valuable advice for managing and resolving conflict.

Available as an e-book

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