Physical
Publication
Preventing and managing unruly & distruptive passengers
A learning resource for airline crew to help them prevent and manage unruly or disruptive passengers on-board commercial aircraft.
This booklet provides Cabin Crew with the knowledge and skills to intervene early to prevent and manage airline passengers who present unruly or disruptive behaviours that disrupt flights or endanger the safety of other passengers, crew or the safety of the aircraft.
The reader will learn about; International and Regional Legislation, de-escalation and calming strategies, effective communication skills, serious incident management, avoiding injury, post incident and reflective practices. (This booklet is also available in Spanish).