Lone Workers- Personal Safety on Visits

This programme has been developed for:

Staff who undertake home visits, who may face the risk of angry, threatening or aggressive behaviour.

The aim of this programme is:

To develop staff knowledge and confidence in the prevention and management of challenging, angry, threatening or aggressive behaviour.

The topics covered include:

• Preparing to undertake visits
• Planning for safety
• Personal awareness 
• Responding to confrontation
• De-escalating and calming
• Post incident procedures

Method of delivery and assessment:

Formal presentation, group work, practical exercises and discussion.

Learner’s knowledge is evidenced by verbal or written questioning.

Duration of training:

1 day

Accreditation is available via:

NATIONAL OPEN COLLEGE NETWORK

Signposting key skills:

This unit offers clear opportunities for learners to provide evidence of achievement in the following skill area/s:

Key Skills: Communication

Wider Key Skills: Working with others, Problem solving, Improving Own Learning and performance