BTec Level 2 Door Supervision

This programme has been developed for:

Staff who operate as ‘Door supervisors’.

The Private Security Act 2001 makes it a legal requirement for those working in the private security sector to undertake a mandatory training programme before applying for their Security Industry Authority (SIA) license.

(Failure to do so can expose employees and employers alike to fines of up to £5000.00 and even a 6 month prison sentence).

The aim of this programme is:

This course complies and meets all the objectives laid down by the Security Industry Authority.  By the end of the session learners will have covered the following areas: Roles & Responsibilities, Conflict Management

The topics covered include:

Unit 1 - Roles and Responsibilities:

• The Role of the Door Supervisor
• Behavioural Standards
• Customer Service Skills
• Health and Safety at Work
• Civil and Criminal Law
• The Law in Relation to Licensing
• Equal Opportunities
• Young Persons
• How to Comply with Regulations as a Door Supervisor
• Searching People
• Eviction
• Offensive Weapons
• First Aid
• Emergencies
• Drugs
• Arrest
• Incident Recording and Scene Preservation

Unit 2 - Conflict Management:

• Introduction to Communication Skills and Conflict Management
• Self-awareness
• Avoiding Conflict
• Effective Communication and Customer Service Skills
• Recognising and Defusing Conflict
• Maintaining Space
• Defusing High Risk Conflict
• Resolving Conflict
• Learning from Conflict

Method of delivery and assessment:

Formal presentation, group work, practical exercises and discussion.

Delegate knowledge is checked using a written exam.

Duration of training:

Up to 4 days depending on the course configuration

Signposting key skills:

This unit offers clear opportunities for learners to provide evidence of achievement in the following skill area/s:

Key Skills: Communication

Wider Key Skills: Working with others, Problem solving, Improving Own Learning and performance