Car Park Attendants: Dealing with Conflict

This programme has been developed for:

Car park attendants who may be exposed to angry, threatening or aggressive behaviour.

The aim of this programme is:

To develop staff knowledge and confidence in the prevention and management of challenging, angry, threatening or aggressive behaviour.

The topics covered include:

• Identifying why people become challenging, angry, threatening and aggressive
• Minimising the likelihood of conflict and confrontation
• Understanding and managing the ‘fight or flight’ response
• Managing space, position and stance
• When and how to be assertive
• De-escalating and calming
• Post incident procedures

Method of delivery and assessment:

Formal presentation, group work, practical exercises and discussion.

Learner’s knowledge is evidenced by verbal or written questioning.

Duration of training:

1 day to 3 days depending on a clients unique requirements

Accreditation is available via:

NATIONAL OPEN COLLEGE NETWORK

Signposting key skills:

This unit offers clear opportunities for learners to provide evidence of achievement in the following skill area/s:

Key Skills: Communication

Wider Key Skills: Working with others, Problem solving, Improving Own Learning and performance