Conflict management within the dementia care setting

This programme has been developed for:

Staff who interact with service users who interact with clients or service users with dementia within a health and social care setting.

The aim of this programme is:

To develop staff knowledge and confidence in dealing with such individuals in a safe, dignified and appropriate manner.

The topics covered include:

·        Anticipating and de-fusing challenging behaviour

·        Understanding the legal and ethical implications of physical interventions

·        The use of therapeutic interventions to minimise the need for physical interventions

·        Safe methods and the effects of physical intervention

·        Using physical interventions only as part of an overall strategy for managing challenging and un-safe behaviours

·        A review process for planned responses and interventions

Method of delivery and assessment:

Formal presentation, group work, practical exercises and discussion.

Learner’s knowledge is evidenced by verbal or written questioning.

Duration of training:

1 day.

Accreditation is available via:

SecuriCare certificate of attendance

Signposting key skills:

This course offers clear opportunities for learners to provide evidence of achievement in the following skill area/s:

Key Skills: Communication

Wider Key Skills: Working with others, Problem solving, Improving Own Learning and performance