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Conflict Resolution Training (NHS)

Availability: In stock

This product is not available for online ordering, please contact us about booking or click here to fill out a quick enquiry form.

Quick Overview

Securicare specialise in providing first class conflict resolution training. We offer a day long classroom Conflict Resolution training programme which provides NHS staff with the knowledge and skills to effectively manage workplace conflict. The training outcomes meet the agreed national learning outcomes.



NHS staff who face abusive or aggressive individuals.

NHS staff who need the skills to manage confrontation and reduce conflict.



  • NHS Protect formerly the Counter Fraud & Security Management Service (CFSMS) have a target to training all front line NHS employees in ‘Conflict Resolution’

  • There are five core aims for Conflict Resolution which are linked to the Core Skills Framework objectives.

  • To provide a summary of the role of NHS Protect, local anti -crime roles and security management in the NHS.

  • To provide an illustration of what constitutes conflict, how it arises and using personal experience, how to be effective in reducing the risk of conflict occurring

  • To explore the role of communication in conflict and how to use it effectively 

  • To outline the procedural, environmental and legal context of violence in the workplace.

  •  Explain what is required of individuals and organisations after a violent incident and the support available to those involved.


  • Describe common causes of conflict
  • Describe different forms of communication
  • Give examples of communication breakdown
  • Explain different warning and danger signs
  • Describe patterns of behaviour they may encounter during different interactions
  • Explain three examples of communication models that can assist in conflict resolution
  • Explain the use of ‘reasonable force’
  • Give examples of impact factors
  • Describe the use of distance when dealing with conflict
  • Describe different methods for dealing with conflict situations



Formal presentation, group work, practical exercises and discussion.

Learners knowledge is evidenced by verbal or written questioning.


Contact us for more information and to discuss your needs: E: trainers@securicare.com or T: 01904 492442


Additional Information

Product Type Classroom Training

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