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SIA Conflict Management Level 3 Trainers Award

Availability: In stock

This product is not available for online ordering, please contact us about booking or click here to fill out a quick enquiry form.

Quick Overview

Our SIA ‘Conflict Management Trainers’ course is designed to provide prospective trainers with the SIA qualification required to deliver the ‘Conflict Management’ component of the mandatory SIA courses for security guards and door supervisors.



Staff who have responsibility for delivering Conflict Management Training.

The Security Industry Authority (SIA) have made it a legal requirement for all security operatives who interface with the general public to undertake conflict management training.  Trainers who are to deliver this programme must hold an SIA/QCA accredited training qualification.

The SIA require all trainers who train candidates for SIA endorsed licensing qualifications to have a teaching or training qualification at NQF Level 3 or above.

Trainers who register for a Conflict Management Trainer programme and/or assessment to gain a SIA endorsed trainers qualification must have:

A formal recognised teaching/training or learning/instruction qualification that includes facilitation skills of group management and learning, and;

Knowledge and working experience of the security industry and/or hospitality sector as appropriate.


To enable learners to deliver the Level 2 BTEC in Conflict Management into the security sector. There are two units:

1. Principles and Practices of Conflict Management

2. Scenario-based Learning and Training in Conflict Management


Unit 1: Principles and Practices of Conflict Management

1. Know about the principles and practices of conflict management in a specified context

At the end of the programme, learners will be able to:

  • Explain reasons for conflict management in specified context
  • Analyse the reasons for using conflict management in customer care
  • Explain behavioural patterns and physiological responses and their impact on conflict management
  • Describe the relevant legislation applicable to conflict management

2. Understand how the principals of conflict management are implemented in a specified context

At the end of the programme, learners will be able to:

  • Explain the reasons for implementing conflict management
  • Describe the procedures involved in dynamic risk assessment
  • Explain how the Law applies when implementing conflict management

Unit 2: Scenario-based Learning and Training in Conflict Management

1. Be able to facilitate and deliver scenario-based learning and training in conflict management

At the end of the programme, learners will be able to:

  • Write a scenario to be used in learning and training in conflict management
  • Facilitate and deliver a scenario-based learning and training

2. Be able to complete a self-assessment, group and personal de-brief

At the end of the programme, learners will be able to:

  • Carry out a self-assessment and personal de-brief, and give feedback
  • Evaluate the teaching/training styles used in the facilitation and delivery of .the conflict managements scenario
  • Explain, with justification, the changes that should be made when delivering the scenario on another occasion


Formal presentation, group work, practical exercises and discussion.

Delegate knowledge is assessed via a combination of portfolio and scenario based learning facilitation 

Contact us for more information and to discuss your needs: E: trainers@securicare.com or T: 01904 492442

Additional Information

Product Type Classroom Training

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