Hello and welcome to Securicare

My Basket:

0 item(s)
×

Registration

Profile Informations

Login Datas

or login

First name is required!
Last name is required!
First name is not valid!
Last name is not valid!
This is not an email address!
Email address is required!
This email is already registered!
Password is required!
Enter a valid password!
Please enter 6 or more characters!
Please enter 16 or less characters!
Passwords are not same!
Terms and Conditions are required!
Email or Password is wrong!

More Views

Conflict Management (Train the Trainers)

Availability: In stock

This product is not available for online ordering, please contact us about booking or click here to fill out a quick enquiry form.

Quick Overview

This 'Train the Trainers' course is designed to enable nominated trainers to deliver in-house training which gives learners the skills to effectively prevent and manage situation where there is conflict or confrontation. The course concentrates on identifying and reducing potential triggers, watching for changes in behaviour, managing your own stress as well as de-escalating the situation.

Details

WHO IS THE COURSE DESIGNED FOR? 

Individuals who are responsible for delivering training to staff how to respondsafely and effectively to 'challenging behaviour'.

The course is suitable for individuals with or without previous experience of delivering ‘Physical Intervention’ training.

SecuriCare are a member of the ICM (Institute of Conflict Management) Quality Award centre.

COURSE AIMS

To develop the nominated competence and confidence, and enable them to deliver effective training in how to manage all types of challenging, angry, threatening or aggressive behaviour.

COURSE TOPICS/STRUCTURE 

  • The legal context, health and safety law, policies, procedures an guidelines
  • What is conflict? What is violence? What is conflict management?
  • Understanding why people become angry, abusive and aggressive
  • Preventative measures: customer service, safety and security procedures
  • Dynamic risk assessment; reducing the risk of conflict, confrontation or violence
  • Understanding and managing the "fight or flight" stress response
  • Developing effective communication skills
  • How to be an assertive communicator
  • Defusing, de-escalating, calming and resolving conflict
  • Post incident procedures, recording and reporting requirements

DELIVERY/ASSESSMENT

Formal presentation, group work, practical exercises and discussion.

Learners knowledge is evidenced by verbal or written questioning.

Contact us for more information and to discuss your needs: E: trainers@securicare.com or T: 01904 492442

Additional Information

Product Type Classroom Training

You may also be interested in the following product(s)

My Basket

You have no items in your shopping cart.