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Conflict Management Training (Online)

Availability: In stock


Quick Overview

The Conflict Management Course is ideal if you have staff in a customer (client, service user, student or patient) facing role there is the potential for conflict, confrontation and physical violence. The skills contained in this short online course will supplement any ‘Personal Safety’ and ‘Physical Intervention/Breakaway’ training that you may have in place. This course is accessed via our Online Academy.



Conflict Management Training is an online course for staff who face abusive or aggressive individuals, and staff who need the skills to manage confrontation and reduce conflict.

The course material has been developed to meet the needs of all staff groups, including trainers and managers.

Conflict Management and Resolution Course Aims:

To develop staff knowledge and confidence in the prevention and management of challenging, angry, threatening or aggressive behaviour.


  • Understanding conflict, violence & risk
  • Communication skills & styles
  • Understanding and managing the "fight or flight" response
  • Resolving conflict and using de-escalation techniques
  • Case studies & scenarios
  • The law and the use of force
  • Managing the aftermath: recording, reflection & recovery


Candidates’ knowledge is assessed using a multiple-choice test, which is designed to ensure that the course text must be read and absorbed.


1-4 units 5-10 units 11-20 units 20 + units
 £2.95 each  £2.55 each  £2.25 each  Price on application



You will need to provide an email address for each person at checkout. If this is an issue, or you want to use just one central admin e-mail contact us on 01904 492442 or at trainers@securicare.com and a member of our support team will provide a solution.


Additional Information

Product Type Online Training

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