Hello and welcome to Securicare

My Basket:

0 item(s)
×

Registration

Profile Informations

Login Datas

or login

First name is required!
Last name is required!
First name is not valid!
Last name is not valid!
This is not an email address!
Email address is required!
This email is already registered!
Password is required!
Enter a valid password!
Please enter 6 or more characters!
Please enter 16 or less characters!
Passwords are not same!
Terms and Conditions are required!
Email or Password is wrong!

Retail & Leisure

Retail, Leisure & Hospitality for the management of disruptive customers.

Securicare have a long history of training staff with a role in the retail and leisure industries in conflict management, managing difficult people, physical intervention and person safety as well as other specialist courses.

Retail, Leisure & Hospitality

6 Item(s)

List  Grid 

  1. Breakaway Training (Disengagement)

    Breakaway training is a classroom course.

    It can also be known in some situations known as disengagement and physical intervention training.

    Dealing with people with behavioural difficulties can be challenging. We will give your staff the knowledge and skills to prevent and manage these challenges should reduce the frequency and intensity of the behaviour. It is highly recommended that the course is delivered following training in preventing challenging behaviour and promoting positive behaviour training. This is because physical intervention should always only be used in the context of a last resort. This course involves simple, safe breakway techniques that allow staff to step back from physical danger and re-engage to de-escalate. The course is classroom based.

    Learn More
  2. Physical Intervention Training

    This Physical Intervention course is classroom based. It is highly recommended that 'Preventing and Managing Challenging Behaviour' training is completed before commissioning training in disengagement, breakaway or physical intervention techniques.

    This will ensure that all other possible options to prevent and manage the behaviour have been exhausted prior to utilising any physical response or restrictive practice. Training techniques are selected based upon service need and the techniques themselves are fully risk assessed. All training is delivered by fully qualified trainers with many years experience working in health and social care settings.

    Learn More
  3. Personal Safety for Lone Workers

    This classroom based workshop covers personal safety advice and skills for staff to consider prior to attending the premises, whilst inside the venue and on leaving the premises. This is because staff who work in the community or away from their normal place of work could be exposed to additional risks.
    Learn More
  4. Conflict Management Training - Classroom

    Conflict Management (resolution) training can provide your staff with all the knowledge and skills they need to handle those everyday situations which can easily escalate out of control. We offer a day long classroom training session which ensures your staff are able to respond positively to situations ranging from customer complaints to customer frustration in response to perceived service failings . The course can be tailored to meet your organisational need, but typically covers how to identify and reduce potential triggers, how to communicate and problem solve, how to stay calm under pressure and how to calm and de-escalate effectively. It also covers reflecting and learning from experience.
    Learn More
  5. Conflict Management Training (Online)

    The Conflict Management Course is ideal if you have staff in a customer (client, service user, student or patient) facing role there is the potential for conflict, confrontation and physical violence. The skills contained in this short online course will supplement any ‘Personal Safety’ and ‘Physical Intervention/Breakaway’ training that you may have in place. This course is accessed via our Online Academy.
    Learn More
  6. Practical Risk Assessment (Online)

    The need to produce risk assessments is enshrined in Health & Safety law. This short, interactive online course provides all the underpinning knowledge and tools an individual needs to produce practical risk assessments that can be implemented in the work setting.
    Learn More

6 Item(s)

List  Grid 

My Basket

You have no items in your shopping cart.