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  1. Conflict Management Training - Classroom

    Conflict Management (resolution) training can provide your staff with all the knowledge and skills they need to handle those everyday situations which can easily escalate out of control. We offer a day long classroom training session which ensures your staff are able to respond positively to situations ranging from customer complaints to customer frustration in response to perceived service failings . The course can be tailored to meet your organisational need, but typically covers how to identify and reduce potential triggers, how to communicate and problem solve, how to stay calm under pressure and how to calm and de-escalate effectively. It also covers reflecting and learning from experience.
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  2. Personal Safety for Lone Workers

    Staff who work in the community, or away from their normal place of work, could be exposed to additional personal safety risks. This classroom based workshop cascades key personal safety advice. A vital health and safety course.
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  3. Conflict Management (Train the Trainers)

    This 'Train the Trainers' course is designed to enable nominated trainers to deliver in-house training which gives learners the skills to effectively prevent and manage situation where there is conflict or confrontation. The course concentrates on identifying and reducing potential triggers, watching for changes in behaviour, managing your own stress as well as de-escalating the situation.
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  4. Preventing & Managing Challenging Behaviour (inc Positive Behaviour Support) and Physical Intervention

    Preventing & Managing Challenging Behaviour and Physical Intervention course provides the learner with an understanding of challenging behaviour, how and why it occurs and how to respond in a positive way that encourages a process of de-escalation.

    The course covers definitions of Challenging Behaviour, triggers and functions of Challenging Communication, effective communication and de-escalation skills, physical intervention techniques and post incident support.

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  5. Delivering Physical Intervention/Breakaway Training (Train the Trainer Course)

    Health and Safety legislation obliges employers to protect their employees from work related violence (Abuse, threats and assaults). Part of this process is providing front-line staff with adequate and appropriate training. This Trainer's Course will provide the successful candidate with the necessary skills and knowledge to teach others physical interventions, disengagement and breakaway techniques inline with organisational needs and risk assessments.
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  6. Emergency First Aid At Work (1 day)

    The Health and Safety (First-Aid) Regulations 1981 require employers to provide adequate and appropriate first aid cover. This Emergency First Aid At Work is ideal for low-hazard environments (e.g. offices, shops, libraries) or where your needs assessment identifies a requirement for a first aider trained in emergency first aid at work.
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  7. First Aid at Work (3 Day)

    The Health and Safety (First-Aid) Regulations 1981 require employers to provide adequate and appropriate first aid cover. This three day First Aid at Work is for employees who work in environments with higher hazards and risks based on their needs assessment. You will earn the first aid at work (FAW) certificate, which is valid for three years.
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  8. First Aid at Work Refresher Course (2 day)

    The Health and Safety (First-Aid) Regulations 1981 require employers to provide adequate and appropriate first aid cover. This one day First Aid at Work refresher course is designed for candidates who need to renew a valid first aid at work (FAW) qualification
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  9. Level 3 Award in Education and Training (QCF)

    Achieving the Level 3 Award in Education and Training will provide sufficient evidence that the learner has obtained the necessary skills and knowledge to prepare, plan, deliver and evaluate basic teaching and learning sessions, in a variety of teaching or training contexts. To achieve the qualification, learners must complete a core unit and a choice of optional level 3 units to reach a total of 12 credits.
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