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Responding to Physical Provocation by Disruptive Passengers Booklet

Availability: In stock


Quick Overview

A booklet covering all the key personal safety and separation skills required to respond effectively to physically aggressive disruptive passenger behaviour. It represents industry best practice and is a key resource for cabin crews and customer facing staff.



UK carriers alone operate over 900,000 flights a year.  This involves the transportation of some 112 million passengers (source CAA 2005).

Whilst the majority of passengers behave impeccably, there are a significant minority who present disruptive or even violent behaviour.

The ability of staff to respond safely, effectively and lawfully to physically aggressive behaviour is a critical one.

This 16-page booklet covers the skills designed to help crew to reduce the risk of escalation during the initial stages of physical provocation. They enable staff to communicate over a longer time further reducing the possibility of incidents requiring additional physical intervention

As a specialist training provider, SecuriCare have been providing first class training solutions in this sector for over ten years.  We have worked with over 20 airline companies to develop a range of cost effective training solutions.

A zero V.A.T. rated product


1-10 booklets 10-25 booklets 51 + booklets
£2.99 £2.50 £2.25

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