Securicare Shop > Publications > Managing Disruptive Passengers Booklet

UK carriers alone operate over 900,000 flights a year.  This involves the transportation of some 112 million passengers (source CAA 2005).

Whilst the majority of passengers behave impeccably, there are a significant minority who present disruptive or even violent behaviour.

The ability of staff to respond safely, effectively and lawfully to disruptive behaviour is a very important one.  The role of ground staff is also vital in effective early intervention.

As a specialist training provider, SecuriCare have been providing first class training solutions in this sector for over ten years.  We have worked with over 20 airline companies to develop a range of cost effective training solutions.

This 29-page booklet is designed to support classroom based training and allows flexibility, which enables staff to study key information at a pace that suits them.