Securicare Shop > Training Materials > Video Scenarios

A series of dynamic video scenarios that can be used to enhance training sessions in various sectors:

• 5x exchanges between a parking attendant issuing a fixed penalty notice and a customer: 1 professional issue and explanation to customer; 2 poor customer service skills; 3 passive professional reaction to abusive/threatening customer; 4 aggressive customer; 5 aggressive customer followed by smart remark by staff and reaction from customer
• 5x exchanges between cabin crew and passengers: 1 aggressive approach from cabin crew member; 2 how it should be done; 3 how to deal with more difficult passenger; 4 empathic approach to drunken passenger; 5 violent passenger response
• 3x exchanges between security staff and customers: 1 aggressive/abusive customer with a colleague intervening (contact & cover); 2 hostage situation in an interview room; 3 customer threatening to set fire to himself

These can be purchased separately prices start from £59.99 a clip. Customers wishing to purchase these clips are advised to conatct the office on 01904 492442 or via e-mail on trainers@securicare.com in order to clarify their specific requirements.

Furthermore SecuriCare are able to produce bespoke video clips for your organisation if so required.