Securicare Shop > Training Equipment > Conflict Management Training Package

A complete, all inclusive, training programme that includes; a step-by-step instruction manual; a PowerPoint™ presentation that includes related video and animation clips; all the necessary support documentation to run a workshop on preventing and managing the risk of work related violence.

Areas covered in the programme include:

• Why manage the risk of challenging, disruptive and violent behaviour?
• Understanding the causes of such behaviour
• Developing primary, secondary and tertiary prevention strategies
• Reducing frustration and misunderstanding
• Recognising the ‘warning’ and ‘danger’ signs
• Controlling the ‘fight or flight’ response
• Using space, posture and positioning to reduce risk
• Techniques for calming and de-escalating
• The law and the use of force
• Post incident considerations

For many smaller businesses this allows the delivery of a fully comprehensive training programme, without the cost of bringing in specialist external trainers.