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Managing Challenging Behaviour

The ICM

The ICM mission Satement:

"To develop, monitor and promote professional standards for the effective prevention and management of aggression and conflict at work and to achieve pre-eminence as the national lead body for the setting of standards and accreditation of conflict management training and related services in all sectors."

The ICM has four membership options:

Member of the ICM (MICM): A full Member of the ICM with voting rights and subject to all membership benefits and CPD.

Associate member of the ICM (AMICM): The Associate member has no voting rights and does not enjoy all the benefits of full membership. The AMICM can attend all ICM events and can influence development projects and other ICM initiatives.

Corporate Membership (CMICM): Follow a request by several organisations to consider making available a corporate membership to allow representatives of these organisations to access ICM events and input into ICM development, we have introduced this level of membership.

Stake-Holders: The ICM also encourages other organisations and influential individuals to be involved in the work of the ICM. We also ask for a reciprocal arrangement where this is of benefit to the ICM and its Members.

The ICM accredits Quality Award Centres:

ICM Quality Award Centres (ICM-QAC): To provide the necessary recognition for those members involved in training the ICM launched the ICM Quality Award Scheme in 2004. This Award recognises the organisation or individual’s commitment to maintaining the highest standards of quality in all aspects of designing and delivering training in managing conflict with service users. The ICM-QAC includes evidence of:

  • Organisation/individual details and background including core activities and structure
  • The organisation/individuals approach to risk assessment and training needs analysis
  • Examples of programme development and design and their rationale
  • Examples of course administration/documentation
  • Their process for risk assessment of work related violence
  • Copy of their Health & Safety police
  • Examples of learner support
  • Details of their procedures for providing an appropriate learning environment
  • Occupational Health checks for learners
  • Evidence of existing training qualifications and experience for tutors
  • Copies of insurance details
  • First aid policy and arrangements
  • Details of administration and certification process (Data-protection Act)
  • Their adherence to the ICM Code of Practice

The ICM-QAC has two levels of trainer membership:

Registered Trainer Member (MICM-Reg): The MICM-Reg has to adhere to all the professional criteria attached to this level of membership and meet the ICM requirements for CPD. A full Member of the ICM with voting rights and subject to all membership benefits.

Affiliate Trainer Member (AT-MICM): The AT-MICM is not required to meet all the professional criteria of the RT-MICM. The Affiliate member has no voting rights and does not enjoy all the benefits of full membership. The AMICM can attend all ICM events and can influence development projects and other ICM initiatives.

ICM-Physical Skills Tutor Award (ICM-PSTA): The ICM Physical Skills Tutor Award is aimed at those trainers who deliver training in disengagement and physical intervention skills as part of an overall strategy for preventing and managing challenging and violent behaviour.  This Award has recieved national recognition and is available through ICM Quality Award Centres.

Website:conflictmanagement.org

Email: icm@associationhq.org.uk