Securicare provide a number of care courses including preventing and managing Challenging behaviour training, ‘Breakaway Training’ and Physical intervention training. In order to apply the knowledge and skills in a meaningful and effective way staff need to recognise the need for a calm and balanced outlook, and be mindful of the destabilising power of anger.

Anger ManagementAnger can be defined as an emotion characterised by antagonism toward someone or something that you feel has deliberately done you wrong. In some circumstances anger can be a good thing. It can give you the power and wherewithal  to express negative feelings, and even seek solutions to problems. But excessive anger can also cause problems.

A study conducted the University of Illinois reported on the psychological effects of anger. The study found that people who saw an anger-inducing video of a boy being bullied were then more punitive toward defendants in a fictional court cases than people who been shown a neutral video.

Anger seems to be everywhere. The Mental Health Organisation published a report called 'Boiling Point'. It examined how problem ‘anger’ affects individuals, families and communities, and what we can do to minimise the harm it causes. It revealed the following:

  • Almost a third of people polled (32%) say they have a close friend or family member who has trouble controlling their anger.
  • More than one in ten (12%) say that they have trouble controlling their own anger.
  • More than one in four people (28%) say that they worry about how angry they sometimes feel.
  • One in five of people (20%) say that they have ended a relationship or friendship with someone because of how they behaved when they were angry.
  • 64% either strongly agree or agree that people in general are getting angrier..

So what’s the answer? There is no single solution, but mindfulness offers one way.

Listen to your body. Notice the sensations in your stomach, chest and face. Become aware of your rapid heartbeat and breathing rate. Observe clenching, whether in your fists or jaw.

Be mindful of the thought patterns that fuel your anger. These include:

  • Overgeneralising, e.g. “You always ignore me” or “You never respect me.” Be specific instead.
  • Mind-reading, e.g. “I know you think I nag you too much.” Try to avoid making assumptions like this.
  • Blaming others for your own anger, e.g. “You always make me angry” or “It’s all your fault.” Take responsibility for your own anger.

Start to release the tension. Breathe deeply and slowly. Close your eyes if you can.. You may find counting out 10 breaths helpful. Visualise the angry energy leaving your body

Engage in a positive and constructive dialogue. As soon as you feel the anger is subsiding you may need to communicate your feelings with the other person involved in the situation. Begin by making “I” statements instead of “you” accusations. Keep in mind that your tone of voice factors as heavily as your words, and speak as slowly and softly as you can. If you speak in an angry tone, the other person will most likely react angrily, so remain mindful. Try to find common ground and don’t see it as a loss if you engage in negotiating a compromise. Your aim is a win-win.

SecuriCare offer a range of courses designed to enable support workers, carers and foster families to best respond to any ‘Challenging Behaviour’ that may occur. All programmes are finalised after full training needs analysis and delivered by experienced frontline practitioners. Click to see our ‘Preventing & Managing Challenging Behaviour’ Course which includes ‘Positive Behaviour Management’ techniques designed to minimise the need for any kind of restrictive intervention. You can also take a look at our person centred Behaviour Planning Service.

Securicare also offer a ‘Restraint Reduction’ support service and training in support of improving safety. Check out our ‘Physical Intervention’ courses and our online ‘Restraint Risks’ course, or ask for details about our newest course 'Physical Interventions: Removing Risk & Reducing Use' a course that provides practical guidance on how to manage risks within the context of an incident as well as prevent future restraint use. 

Contact us for more information and to discuss your needs: E: trainers@securicare.com or T: 01904 492442