Air rage or "unruly passenger behaviour" as it is more commonly known manifests differently in Asian and Western travellers according to a co-author of a report by the School of Hotel and Tourism Management at Hong Kong Polytechnic University.

"In general, Asian societies are more [well] behaved, based on common Confucian values. The threshold towards misbehaving is higher, as [is] the tolerance of discomfort," says Markus Schuckert, assistant professor at the school and an expert in tourism transport.

Incidents related to violations of personal space, such as armrests being occupied, excessive seat reclining, or those relating to service disruption, did not cause a meltdown in the same way they did among Western passengers.

In April however passengers overpowered an inebriated Russian doctor and tied him up to prevent him from opening the emergency exit door at 33,000 feet (10,000 metres) on an Aeroflot flight from Bangkok to Moscow. Reports indicate that the 43-year-old anaesthetist, Vadim Bondar, had been drinking rum on the 10-hour flight before becoming violent and incoherent.

Global figures released by the International Air Transport Association show that in 2017, airlines reported one altercation for every 1,053 flights, up 35 per cent from the previous year.

Joanne Purvis, SecuriCare Director, says, “The example where passengers took matters into their own hands is shocking and worrying. Restraint is so dangerous for everyone involved. You shouldn’t be undertaking it without proper training. The risks are extremely high.. especially when someone is intoxicated...”

SecuriCare have worked with airlines extensively over the past 20 years, and been at the leading edge of developing disruptive passenger management solutions. Click here to find out more about our ‘Preventing & Managing Disruptive Passenger Behaviour’ course, and our widely used ‘Disruptive Passenger Restraint System’

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