Air Rage or Disruptive Passenger Behaviour as it is otherwise known is on the rise. According to figures released by the Civil Aviation Authority there were 386 dangerous incidents reported in 2015, which is a 400% increase on the 85 incidents reported in 2013.

Air rage risesIn response to this increase in incidents SecuriCare was commissioned by a UK airline to act as observers on a night flight to a popular clubbing resort and to produce a report. The report concluded that the key plank of any disruptive behaviour reduction strategy would be to increase the controls on the sale of alcohol at every stage in the passenger’s journey.

Aviation security expert Phil Hardy explains, “It seems that when people arrive at the airport ready to travel by plane the party starts long before the aircraft take-off. Many of the passengers had obviously been drinking when they arrived at the airport. It is at this point that the controls need to start to be applied. Instead the passengers passed through check-in, security and the retail areas un-checked. They then continued to consume alcohol at every opportunity including drinking alcohol bought in Duty Free. No one seems to want to take responsibility for challenging the behaviour. The cabin crew are then left with the almost impossible task of managing these passengers in the worst possible environment-the aircraft cabin. The option to off-load an obviously drunk and challenging passenger is exacerbated by the need for the aircraft to take-off on time. Once in the air the crew are expected to act as bartender, counsellor, door supervisor and the police.

Some operators are taking decisive action. Budget airline Jet2.com has banned the sale of alcohol before 8am on its flights in an attempt to tackle disruptive and abusive behaviour. Phil Ward, managing director of Jet2.com, said the airline had issued life-long bans to 22 passengers so far this year.  He told BBC Radio 5 live Investigates that the aviation industry should adopt a 'banned by one, banned by all' policy to cut out bad behaviour.

Phil Hardy continues, “The responsibility for controlling the consumption of alcohol, or other substances, should the shared responsibility of everyone who has passenger contact during the passenger’s journey through the airport. A passenger who is obviously under the influence should have it made clear to them in the strongest possible terms that they will NOT be allowed to board an aircraft if they pose a risk to their own or anyone else’s safety. Securicare have been working with the aviation industry now for over 20 years, during this time we have developed and delivered training to more than 20 of the world’s leading airlines for both cabin crew and ground staff. We focus on making sure that cabin crews and ground staff have the knowledge and skills to safely assess situations before they become involved, to intervene early to prevent incidents occurring and we give them the tools they need to prevent incidents escalating out of control.

To find out more about what Securicare can offer, click here to find out more about our ‘Preventing & Managing Disruptive Passenger Behaviour’ course, and our widely used ‘Disruptive Passenger Restraint System’

Contact us for more information and to discuss your needs: E: trainers@securicare.com or T: 01904 492442

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