Training time for cabin crews is always at a premium during both initial and recurrent training. All the cabin safety training is vital to allow crew to maintain the safety of the aircraft, passengers and crew. One of the safety issues that seems to be increasing, in term of the frequency of incidents, is the effective management of disruptive or violent passenger behaviour. It takes time to build competence and confidence in the skills needed to do this, particularly the physical skills required to defend yourself or to hold and restrain a violent passenger. How do trainers square the circle that is building competence in the limited time available?

In SecuriCare’s ‘2015 Disruptive Passenger Survey’ we asked the question: “Because of the imminent threat to safety ‘physical restraints’ do sometime occur during on-board incidents. What are the greatest challenges faced by crews who are required to apply some form of physical restraint?”

One challenge that cabin crew face, which was highlighted was: “Their ability to implement techniques taught during training in real life situation on board”

This cuts straight to the heart of the dilemma faced by trainers delivering disruptive passenger training, specifically ‘physical and restraint techniques’, to cabin crews. So what is the answer?

Securicare have been delivering training into the airline sector for 20 years. They have learnt a lot of powerful lessons along the way. Not least of which is to how to maximise training practices within the time allowed.

Adrian Pannett, Head of Disruptive Passenger Training at Securicare picks up on the issue, “firstly, its key to minimise the syllabus. A lot of systems out there in the market place basically replicate martial arts-type training programmes. This invariably results in a technique heavy training programme, with techniques for every possibility. This is fine if you’re a lifelong martial artist but not if you have a day or less in which to build competence. The key is to keep it simple.”

“Then you need to look at technique complexity. It would be a mistake to think that a complex technique is a superior one. What we need is one that works. One that works under pressure as well. We all know that under stress complex skills break down. The key here is to work with techniques that use gross or major motor movements. A really effective syllabus will be one that utilises the same movements repeatedly so the motor patterns can be more deeply embedded in the muscle memory..”

 “Finally the right type of practice is crucial. At Securicare we move from theoretical problem solving into physical drills to build confidence and confidence. We then encourage learners to apply skills within the context of a scenario based on real-world events. Finally we work towards a controlled pressure testing whereby all of the learners get chance to apply their learning within a ‘stressful’ environment. Highly skilled supervision offered by seasoned trainers and a thorough debriefing at the end of the scenarios serves to maximise the learning experience”

 “Our systems and training have been used many times in actual incidents so we know what we do works..”

Securicare have worked with airlines extensively over the past 20 years, and been at the leading edge of developing disruptive passenger management solutions. Click here to find out more about our ‘Preventing & Managing Disruptive Passenger Behaviour’ course, and our widely used ‘Disruptive Passenger Restraint System’

Contact us for more information and to discuss your needs: E: trainers@securicare.com or T: 01904 492442