Over the last 20 years we at SecuriCare worked hard to ensure our products and services are a best-fit for those working in the health and social care sector. This includes our range of essential induction training courses including the Care Certificate as well as our Preventing and Managing Challenging Behaviour programme and our ICM Accredited Safe Physical Intervention Skills Course. Key to our success has been our ability to recognise the challenges faced by those in the sector.

The kind, empathetic and measured treatment of others would seem to be fundamental if we as a species are to grow and flourish. Why then are there still occasions when this breaks down in the very place we would expect to see it most; in the care setting.

The Independent Jersey Care Inquiry recently heard that in the early 2000’s an employee at the Les Chênes care-home allegedly grabbed a resident’s testicles to stop him leaving a secure room at the home.

Even more shocking was the brutal physical abuse of residents at Winterbourne View was vividly captured on film by an undercover Panorama reporter.

Over the years there has also been a litany of incidents wherein residents and patients have died as the result of unnecessary and overzealous use of force in response to ‘challenging behaviour’.


In crime prevention circles rational choice theory is something that is used to account for decisions that fly in the face of what is good for others, and the best for society. This theory posits that individuals will often make and take decisions which provide them with the greatest benefit or satisfaction. Decisions that lead to outcomes that are in their highest self-interest. 

What is required are organisational systems and structures that encourage the individual to be more empathetic and operate in the best interests of the widest number of people, in particular the interests of service users or supported persons. This involves the development of empathetic decision making.

2000 years ago, in his sermon on the mount, Jesus laid down what is referred to as the ‘Golden Rule’. He said So whatever you wish that others would do to you, do also to them..” In 2016 this is enshrined by the CQC in the Fundamental Standards. These state:

  • You should expect person-centred care or treatment that is tailored to you and meets your needs and preferences.
  • You must be treated with dignity and respect at all times while you're receiving care and treatment.
  • You must not suffer any form of abuse or improper treatment while receiving care, including neglect, degrading treatment, unnecessary or disproportionate restraint and inappropriate limits on your freedom

So how does an organisation ensure its individual personnel are able to deliver truly thoughtful person-centred care in an empathetic manner?

Selective recruitment is a good start – Testing for empathy during initial recruitment can  go some way to excluding would-be team members who lack the key personal insight critical to being an effective carer/support worker.

Effective training – Providing personnel with the knowledge and told they need to make good decisions and implement safe, healthy and effective solutions is key to success. Would be training providers should be scrutinised and questioned to establish their provenance in this area.

Data that provides organisational insight – The Department of Health’s ‘Positive and Proactive Care’ restraint reduction initiative calls for a move away from off-the-shelf solutions and a concerted move towards data-driven evidence based practise. It states:

  • Providers must ensure that internal audit programmes include reviews of the quality, design and application of behaviour support plans, or their equivalents
  • Accurate internal data must be gathered, aggregated and published by providers including progress against restrictive intervention reduction programmes and details of training and development in annual quality accounts or equivalent

SecuriCare offer a range of courses designed to enable support workers, carers and foster families to best respond to any ‘Challenging Behaviour’ in a highly empathetic and person-centred way. All programmes are finalised after full training needs analysis and delivered by experienced frontline practitioners. Click to see our ‘Preventing & Managing Challenging Behaviour’ Course which includes ‘Positive Behaviour Management’ techniques designed to minimise the need for any kind of restrictive intervention. You can also take a look at our person centred Behaviour Planning Service.

SecuriCare have also developed a suite of ‘Care Certificate’ courses for induction purposes. Put together by a development team comprising PhD and Masters’ Graduate Nurses with a combined 50 years of practice in Health and Social Care, these courses provide a powerful, engaging and cost effective training solution. A solution that puts the supported person at the centre of care/support delivery.

Our suite of Care Certificate courses allow you to select a range that best meet your local needs. Each individual course content is fully mapped across to meet the underpinning knowledge requirements for the QCF Diplomas in Health and Social Care at Levels 2 and 3. Completion of all of the courses allows the candidate to meet the knowledge specifications of all of the mandatory units of these QCF Diplomas. Click to see our ‘Care Certificate’ Courses

Contact us for more information and to discuss your needs: E: trainers@securicare.com or T: 01904 492442