Disruptive Passengers Behaviour seems to be on the rise. According to the UK Civil Aviation Authority (CAA) incidents have tripled over the past three years. So what can be done to deal with the problem?

The CAA figures revealed that there had been 114 instances of “disruptive” passengers over the past year, with alcohol playing a major part in a number of incidents. But the problem is not just an English, British or European one. In 2014 when the International Air Transport Association (IATA) convened at their AGM, the global scale of the problem had begun to cause concern. It was reported that in the period 2007-2014 there were over 38,230 reported cases of unruly passenger incidents on board aircraft in flight. These included violence against crew and other passengers, verbal harassment and the failure to follow safety instructions.

Following their members debate IATA adopted a set of core principles for dealing with the issue of unruly passenger behaviour. Click for the IATA ‘Resolution on Unruly Passengers’.

The core principles call on governments to ratify the Montreal Protocol 2014 so that they have the legal powers at their disposal to ensure unruly, disruptive or violent passengers face appropriate consequences for their actions. IATA say that airlines, airports and others must work together to implement the right procedures and train staff to respond effectively to such instances.

So, what action needs to be taken to deal with future disruptive passenger behaviour? Click to take part in the 2015 ‘Disruptive Passenger Management’ survey. The results will be analysed and published.

Securicare have worked with airlines extensively over the past 20 years, and been at the leading edge of developing disruptive passenger management solutions. Click here to find out more about our ‘Preventing & Managing Disruptive Passenger Behaviour’ course, and our widely used ‘Disruptive Passenger Restraint System’

Contact us for more information and to discuss your needs: E: trainers@securicare.com or T: 01904 492442