After a passenger allegedly attacked cabin crew on a flight from Dubai, he was restrained by an off-duty police officer who used a headlock.

The passenger is reported to have become violent during the flight into London Gatwick He attacked three cabin crew on the Emirates flight, and head-butted one of them.

The Mail reports that it was the second of two incidents that resulted in the physical intervention of the passenger. The incident itself then ended up on the floor where the crew fully and finally restrained him.

Dr Farah Jameel, a passenger on the flight, spoke to the Evening Standard and told them the man was bound with ‘black rope’ after ‘a huge ruckus’.

She continued ‘The guy was pinned down and they had tied him up. His hands, legs, and even someone holding his head’

‘They even at one point put a surgical face mask on him, I guess to try to stop him biting them. They were wearing gloves as well…’

The Metropolitan Police confirmed they were called to an incident involving a violent passenger and arrested a 30-year-old Dutch male.

Adrian Pannett, Head of Disruptive Passenger Training at Securicare said, “It sounds like a terrifying situation. What you have to remember is that crew will always be looking to deal with any incident using the least restrictive intervention. That means they will always try and calm or de-escalate a situation before getting involved in using some form of physical restraint..”

“This can be perceived by passengers in different ways. Some rightly see it as the correct approach, the legal approach. But sometimes there are some who just want the problem dealt with as quickly and decisively as possible…”

“This brings us in to the situation here, and the fact that passengers do get involved. In a violent situation this can be welcomed by crews, but never something they actively solicit. The problems arise when the ‘Good Samaritan’ is the one wanting decisive action. These are often the ones prone to over-reaction and the excessive use of force. Thankfully in this instance it seems to have been a police officer who one presumes has a good understanding of the law and has also had restraint training…  That’s the key to a safe, effective and legal response; a good understanding of the law and the right training..”

Securicare have worked with airlines extensively over the past 20 years, and been at the leading edge of developing disruptive passenger management solutions. Click here to find out more about our ‘Preventing & Managing Disruptive Passenger Behaviour’ course, and our widely used ‘Disruptive Passenger Restraint System’

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Click for the full story from The Mail