A care provider that has failed to comply with national standards, relating to the requirement to have a registered manager in post, has been issued with a fine totalling £4,000 by the Care Quality Commission (CQC).

CQC has issued a fixed penalty notice to Raydonborne Limited following their failure to comply with Regulation 7 of the Health and Social Care Act (2008) (Regulated Activities) Regulations 2014 which requires providers to ensure a registered manager is in post to oversee the day to day running of the service.

In September 2010, Raydonborne Limited was registered to provide accommodation and personal care for up to 30 older people at Eldonian House in Liverpool. CQC placed a condition on this registration to state that the service must be managed by an individual who is registered with the CQC.

The provider has failed to comply with this condition and is currently operating without a registered manager. In light of this failure to meet the legally required national standards, CQC has issued a fixed penalty notice of £4000, which the provider has accepted and paid in full.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, said:

“The law sets out national standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards. Our decision to fine this provider sends a clear and public message that failure to meet national standards will not be tolerated.

“It is the provider’s legal duty to ensure that they have a registered manager in post in order to oversee the provision of care and ensure the health and welfare of people living at the home. It is unacceptable that they have failed to meet this requirement since registration in 2010.

“We inspected Eldonian House in January 2015 and found additional concerns about the lack of quality monitoring, the safety of the premises and standards of care planning. We have made it clear to the provider where action is required to address these concerns.

“We are monitoring the home closely to check on their progress and if the required improvements are not met we will consider the use of further enforcement action.”