he issue of disruptive passenger behaviour is back in the headlines as US celebrity Blac Chyna has been arrested for being 'drunk and disorderly' conduct aboard a flight bound for Austin-Bergstrom, Texas.

She was taken into custody by police who were waiting for her when the plane landed, according to the TMZ news website. They also quoted an eyewitness who said that Chyna was 'fighting' with a member of the flight crew and seemed 'heavily intoxicated.'

The incident once again highlights the volatile relationship between alcohol and passenger behaviour.

The fact is that flyers seem to spend more money on alcohol than any other in-flight purchase. This according to data collected by onboard technology company GuestLogix, which tracked 8 million transactions across five U.S. airlines.

The link between alcohol consumption on flights, so called ‘floozing’ and disruptive passenger behaviour is well established. Under a recent Freedom of Information request placed by the Sun newspaper, the Civil Aviation Authority revealed that there had been 271 incidents of alcohol induced disruptive passengers between April 2014 and March 2015. During the same period the year before, there had only been 190 incidents. An overall increase of 40%

Last year the Daily Mail published a snapshot of incidents that occurred last year during a 3 month period:

  • July 2015: An aggressive Ryanair passenger is arrested after harassing women, fighting and then passing out in the toilet on a flight to Tenerife. He was fined £350 and banned for life by the airline. 
  • July 2015: A drunk passenger causes a flight diversion after assaulting a flight attendant on an Air Canada flight.
  • June 2015: A man is kicked off a Qantas flight after sexually assaulting fellow passenger having drunk a bottle of vodka. He is fined £2,500.
  • June 2015: Scotland's Glasgow Prestwick Airport announces plans to employ bouncers to patrol its bars following a rise in the number of alcohol-fuelled incidents.
  • June 2015: A drunk airline passenger sexually assaulted female cabin crew and was taken off his Thomas Cook Airlines flight by police after it was forced to divert. 
  • June 2015: Thomson Airways flight from Manchester forced to divert to Bulgaria after a drunk passenger lit a cigarette in the toilet and had to be restrained by staff. 
  • June 2015: Monarch Airlines bans six passengers for life for 'drinking their own booze, smoking in toilets and grabbing flight attendants.'
  • May 2015: Jet2 bans passenger for life after his 'drunk and abusive behaviour' on flight from Leeds Bradford to Spain forced holiday plane to divert to France.
  • April 2015: Drunk passenger fined €1,000 (£716) after smoking e-cigarette in toilet and 'trying to hit' cabin crew on board London to Florida flight.

Adrian Pannett, Head of Disruptive Passenger Training at Securicare said, “Alcohol is a double edged sword. It can bring out the best in people as well as the worst. It can relax a stressed passenger and put people at ease or it can create conditions where aggression can break through. So called primary cognitive impairment arises when those under the influence begin to become less effective at making sense of what is going on around them, and what people are saying to them. Information gets lost or taken out of context. This gives way to secondary impairment which happens when an individual is choosing how to respond to a given situation. In the absence of a good understanding of events the person tends towards over reacting and selecting aggressive responses… Everything just goes downhill from there..”

“In terms of a solution, the first port of call are highly developed polices on alcohol retailing. I know that some airlines are opting for outright bans. Otherwise what cabin crews and check in staff need is good training that covers the effects of alcohol and offers adaptive models of communication that can help prevent situations spiralling needlessly out of control..”

Securicare have worked with airlines extensively over the past 20 years, and been at the leading edge of developing disruptive passenger management solutions. Click here to find out more about our ‘Preventing & Managing Disruptive Passenger Behaviour’ course, and our widely used ‘Disruptive Passenger Restraint System’

Contact us for more information and to discuss your needs: E: trainers@securicare.com or T: 01904 492442

Click for the full story from TMZ and The Mail