At the recent Partnership on Work-related Violence (POWV) , chaired by the ICM, Julian Edwards (Open University) and Paul Buckley (HSE) presented their paper entitled “Customer-perpetrated work-related violence: prevalence and trends in Britain” published in Occupational Medicine in 2016. The aim of their research was to examine the prevalence and causes of customer-perpetrated WRV in Britain over a 12 year period. Demographic, work and perpetrator’s personality characteristics were examined as predictors of WRV, using data from the Crime Survey of England & Wales across 2001-2013. In 2013 the Crime Survey for England & Wales (CSEW) estimated that there were 649000 incidents of WRV, comprising 332,000 assaults, and 317,000 threats. Results from the CSEW (2012/2013) showed that workers in caring and social professions and managers and senior officials have a higher risk of WRV. The paper outlines that “Newly reported annual data from a sample of victims of customer perpetrated crime from the CSEW across 12 years showed on average that over a fifth (22%) of all violent crimes committed in the UK took place at work.”

Further analysis showed that differences in gender, age as well as managerial/supervisory duties, working hours, employment status, organizational size and occupation were significantly related to incidents of WRV. Perpetrators’ personality characteristics were also perceived as predictors of WRV.

Results from this study now allow the development of a proposed working model of WRV. The figure above provides a graphical representation of the associations between variables. The paper can be downloaded HERE

SecuriCare offer a range of courses designed to enable support workers, carers and foster families to best respond to any ‘Challenging Behaviour’ that may occur. All programmes are finalised after full training needs analysis and delivered by experienced frontline practitioners. Click to see our ‘Preventing & Managing Challenging Behaviour’ Course which includes ‘Positive Behaviour Management’ techniques designed to minimise the need for any kind of restrictive intervention. You can also take a look at our person centred Behaviour Planning Service.

Securicare also offer a ‘Restraint Reduction’ support service and training in support of improving safety. Check out our ‘Physical Intervention’ courses and our online ‘Restraint Risks’ course, or ask for details about our newest course 'Physical Interventions: Removing Risk & Reducing Use' a course that provides practical guidance on how to manage risks within the context of an incident as well as prevent future restraint use. 

Contact us for more information and to discuss your needs: E: trainers@securicare.com or T: 01904 492442